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Frequently asked questions

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Why is the policy cover for 14 or 26 months when MOM only issues a 12 or 24 months work permit?

The additional 2 months cover is mandated by MOM against any unforeseen circumstances for which the domestic worker may have to remain in Singapore as required by MOM after her work permit expires.  This is to ensure she has valid insurance cover.

No, the Guarantee is included as a package and not sold separately.

Yes, you can add in the cover within the first 15 days from the issuance of the policy.

For a small additional premium, you can reduce your S$5,000 bond liability to S$250 if breaching of the bond is not due to your fault or negligence.

• For New Maid – Around the date when your maid is due to arrive in Singapore.
• For Transferred Maid – The day you wish to apply for issuance of her work permit at MOM.
• For Renewal Maid – The current work permit’s expiry date.

It  will be electronically transmitted to MOM from Monday to Friday at 5pm and on Saturday at
12noon.

Please note that the electronic transmission to MOM must be done before arrival of your
domestic worker to Singapore, failing which Immigration and Checkpoints Authority will deny
entry to your domestic worker and she will be repatriated to her home country.

Employers or Agents are required to check for successful bond transmission via Work Permit
Online Portal (WPOL) before arranging for the arrival of your domestic worker.

For renewal cases, transmission will be done on the day of policy issuance. You may renew your
domestic worker’s work permit the next working day after successful transmission.

For purchases via our website and over the phone, we offer the convenience of payment through interbank transfer.

If you visit our office to arrange the insurance, you can pay with cash or cheque.

Application can be done

• Via our website, or
• Call us at 65336113, or
• Visit our office.

You can submit the completed claim form with the required supporting documents by mail or by hand to Lonpac Insurance Bhd , 300 Beach Road #17-04/07 The Concourse Singapore 199555

For any enquiries, you may contact Lonpac Insurance Bhd at 62507388

You may contact or email our office upon receipt of Discharge Letter from MOM. 

We will provide refund for policies cancelled within 12 months.

If the policy is cancelled

• Within 3 months from the commencement of the Period of Insurance, the refund shall be 70% subject to no claim made under the Policy;
• Within 6 months from the commencement of the Period of Insurance, the refund shall be 30% subject to no claim made under the Policy;
• Within 12 months from the commencement of the Period of Insurance, the refund shall be 15% subject to no claim made under the Policy;
• After 12 months from the commencement of the Period of Insurance, there will be no refund or endorsement to be issued.

No, you need not.

The insurance company, Lonpac Insurance Bhd, acts as a guarantor by providing a Letter of Guarantee to MOM on behalf of you - the employer.  In the event that the employer or domestic worker breached the MOM’s rules and conditions, MOM will call up the bond from Lonpac for which they will recover from you.

 

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